Refund policy

Return Policy

Effective Date: 2025

Thank you for shopping with Bewlady. We are committed to providing a satisfying shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return the item(s) subject to the following guidelines:

Eligibility for Returns

  • Timeframe: You may request a return within 7-15 days from the date of delivery.
  • Condition: Items must be returned in their original, unused condition with all original packaging, tags, labels, and accessories intact.
  • Non-Returnable Items: Certain items are not eligible for return, including but not limited to:
    • Beaded accessories 
    • Personalized or custom-made items
    • Items explicitly marked as “Final Sale” on the product page

How to Initiate a Return

  • Online Request: Log in to your Bewlady account and navigate to the "Orders" section. Select the order you wish to return and follow the prompts to submit a return request.
  • Customer Support: Alternatively, you can contact our customer service team at bewlady.com website  live chat for assistance.

Return Authorization & Process

  • Authorization: All returns must be authorized by Bewlady or the respective seller. Unauthorized returns may not be accepted.
  • Inspection: Once the returned item is received, it will be inspected to ensure it meets the return criteria. You will receive an email notification regarding the approval or rejection of your return.
  • Return Shipping: Unless otherwise stated, the cost of return shipping is the responsibility of the buyer. In some cases, Bewlady or the seller may offer a prepaid return label or cover the return shipping cost.

Exchanges

  • Exchanges: If you wish to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges will be processed subject to product availability and may follow a similar process as returns.

Seller-Specific Policies

  • Marketplace Variations: As Bewlady is a marketplace platform, some sellers may have their own return policies. When a seller-specific policy is in place, it will be clearly stated on the product detail page. In such cases, the seller’s return policy will govern your transaction.

Bewlady reserves the right to update or modify this Return Policy at any time. Please review this policy periodically for any changes.

Refund Policy

Effective Date: 2025

At Bewlady, we strive to ensure that every purchase meets your expectations. If your return request is approved and the item meets our return criteria, a refund may be issued in accordance with the guidelines outlined below:

Refund Process

  • Inspection and Approval: Once your returned item is received and inspected, you will be notified via email regarding the status of your refund request.
  • Method of Refund: Approved refunds will be processed using the original method of payment. Please allow  7-10 business days for the refund to reflect in your account, depending on your financial institution.

Refund Amount

  • Purchase Price: The refund will generally be for the purchase price of the item(s) minus any applicable fees.
  • Shipping Fees: Unless otherwise stated, original shipping fees and any non-refundable charges (such as restocking fees, if applicable) will be deducted from the refund amount.
  • Sale Items: For items purchased at a discount or on sale, the refund will be based on the amount actually paid.

Partial Refunds

  • Damaged or Incomplete Returns: In cases where only a portion of the order is returned or if the returned item does not meet our return criteria (e.g., missing parts, signs of wear), only a partial refund may be granted or non at all.

Cancellation of Orders

  • Before Shipment: If you wish to cancel an order before it is shipped, please contact us immediately. Cancellation is subject to confirmation before the item has left our warehouse. 
  • After Shipment: Once an order has been shipped, cancellation is generally not possible. In such cases, please refer to our return process.

Seller-Specific Refund Policies

  • Marketplace Variations: Since Bewlady operates as a marketplace, some sellers may offer their own refund policies. These seller-specific policies will be clearly communicated on the product detail page and will take precedence over this Refund Policy where applicable.

Non-Refundable Items

  • Exclusions: Certain items such as digital downloads, personalized items, or products marked as “Final Sale” may not be eligible for a refund. This will be clearly stated on the product page at the time of purchase.

Dispute Resolution

  • Questions or Concerns: If you believe you have not received a refund you are entitled to, or if you have any questions regarding your refund, please contact our customer service team at bewladymail@gmail.com or our website live chat for assistance .


Bewlady reserves the right to update or modify this Refund Policy at any time. Please review this policy periodically for any updates.