Covid-19 updates for BewLady customers

Along with the safety of our employees, our priority is to continue to supporting our online merchants. We think that it's especially important during these times to support our customers to work from home however they can. 

This is a difficult time for everyone and we are working hard to adapt to this new reality. We'll continue to share information on this page, so check back often.

 

Latest update: June 1, 2020

We're still seeing long fulfillment and shipping times at BewLady and industry-wide. Our support team is doing their best to keep up with increased customer questions. Our average email response time has increased to about one day, and we're not available on the phone. We try to keep chat available 24/7, but periodically turn it off to catch up with queues.

We're working hard to safely increase our capacity and we've made good progress in the last month. In Charlotte, our goal is to increase our daily processing and shipping output by 2,000 orders week over week. We've already grown our Summer Product capacity by 20% and we're working on improving more categories.

We're hiring and training new employees in fulfillment and investing in more awesome products. .

Shipping is also still taking longer than usual depending on where your orders are shipping to. We will do everything we can to get your products to you as fast we can

We'll continue posting updates as they come; thanks for your patience and for reading.

BewLady
Miracle. I.
CEO/President
BewLady Fashion
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